Refund, Returns & Exchanges

Refund, Returns & Exchanges Policy for Healthcare Products

 

At SS ENTERPRISES, we prioritize the safety, satisfaction, and well-being of our customers. We understand that sometimes products may not meet your expectations or needs. However, due to the nature of healthcare products, we have specific guidelines for returns, refunds, and exchanges.

 

1. General Policy

All healthcare products sold on ssenthomeo.com are subject to strict health and safety standards. As a result, we can only accept returns, exchanges, or provide refunds in specific cases. We encourage you to review your order carefully before completing your purchase.

 

 

2. Returns & Exchanges

• Non-returnable Products: For safety reasons, all opened or used healthcare products are non-returnable and non-exchangeable, unless there is a defect or error in the product. This includes, but is not limited to, supplements, personal care items, and devices that have been opened or used.

• Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 7 days of receipt to initiate a return or exchange. We may request pictures of the defect or damage for verification.

• Incorrect Product: If you received the wrong product (different from what you ordered), please notify us within 7 days of receiving your order. We will provide you with a prepaid return label for the incorrect product and will send you the correct item at no additional cost.

• Return/Exchange Process:

  • Contact our Customer Service team at [email address] or [phone number] to request a return or exchange.

  • Provide your order number, a description of the issue, and any relevant photos (if applicable).

  • If the return or exchange is approved, you will receive instructions for returning the product.

  • For exchanges, we will ship the new product once the original item is returned and inspected.

 

 

3. Refund Policy

• Eligibility for Refunds: We offer refunds for the following reasons:

  • If your product is defective or damaged upon arrival.

  • If you received the wrong item.

  • If the product is still unopened and unused, you may be eligible for a refund within 7 days of receipt.

 

• Refund Process:

  • To initiate a refund, please contact us at [email protected] or +91 85274 09076 within 7 days of receiving the product.

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Refunds will be issued to the original payment method used during the purchase.

  • Please note that shipping fees are non-refundable.

 

• Non-refundable Products: Due to health and safety regulations, we do not accept refunds for opened or used healthcare products, unless they are defective or damaged upon receipt.

 

 

4. Shipping Costs for Returns & Exchanges

 

• Defective or Damaged Products: We will cover the return shipping costs for defective or damaged products.

• Changed Mind: If you simply changed your mind and wish to return the product, you will be responsible for the return shipping costs. Please ensure the product is unopened and in its original condition to be eligible for a refund or exchange.

 

 

5. Special Note on Hygiene & Safety

For your safety and the safety of others, we cannot accept returns on:

• Opened or used products (e.g., supplements, personal care products, medical devices).

• Products where the seal has been broken or tampered with.

 

We encourage you to ensure that the product meets your needs before opening, especially for personal use items like supplements, skincare products, and health devices.

 

 

6. International Returns

For customers outside the India, please note that international return shipping costs are the responsibility of the customer. Refunds for international orders will be processed in the same manner as domestic orders, but shipping charges are non-refundable.